Frequently Asked Questions about Visual Merchandiser

Welcome to the FAQ section for Visual Merchandiser! Here we have gathered the most common questions about our app and provided detailed answers.

Q: If I uninstall Visual Merchandiser, will I lose my merchandised collections?

A: No, you won't. We don't store or save any collection information within our app. Visual Merchandiser interacts with Shopify's Collection API to adjust the manual sort order of your products within a collection. So even if you uninstall the app, your merchandised collections will remain as they are.

Q: If I switch my plan from Legacy to Basic or Advanced, will I lose my saved collections?

A: No, your collection data is safe and will remain intact. This data is saved within Shopify Collections, and Visual Merchandiser merely interacts with the Collection API to adjust the manual sort order of your products within a collection. Switching plans won't affect your saved collections.

Q: How do I cancel my subscription?

A: To cancel your subscription, simply go to the apps section of your Shopify admin panel by navigating to '[your-shopify-store-url]/admin/settings/apps'. From here, click the uninstall link next to the Visual Merchandiser app. Once the app is uninstalled, you will no longer be charged your monthly subscription fee.

Q: What does this app do?

A: Visual Merchandiser is designed to give you more control over your Shopify store's collections. The app allows you to visually and programmatically order the products in each of your collections. This means you can easily adjust how products are arranged to create visually appealing displays. Additionally, you can change the featured image of each product from within the app interface. It's a streamlined way to enhance the visual appeal of your collections and improve your store's shopping experience.

We hope these answers help! If you have any other questions, feel free to reach out to our support team. We're here to help ensure your experience with Visual Merchandiser is as smooth as possible.